How do I dispute a transaction?

If you find a transaction on one of your accounts that you did not authorize, take the steps below. Keep in mind that any dispute needs to be brought to our attention in a timely manner in order for it to be adjudicated.

1. Review the details of the charge

You can review transaction details on your account such as the merchant's name, phone number and your past activity with the merchant.

How to access more details about your transaction

2. Contact the merchant

Merchants can resolve charge errors within a few days, where it can sometimes take banks weeks to resolve. Keep track of the date you contact them, who you speak with, and their response. We may ask for these details if you decide to open a dispute later.

3. Still not resolved? We'll look into it

Fill out this form or use the assistant in the bottom right corner of the screen in order to enter the details of the transaction(s). We'll investigate on your behalf.

• Is the charge still pending? For credit card charges, please wait 1-3 business days until they post. Pending debit card charges may be disputed by calling 1-866-564-2262.
• Need more help?  Watch our how-to-video for step-by-step instructions on how to submit and track the status of a dispute online.