At [Financial Company Name], resolving disputed charges quickly and fairly is a top priority. If you notice a charge on your account that you don't recognize, follow these steps:
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Contact Us: Log in to your account or call our customer support team. Provide details of the charge, such as date, amount, and merchant.
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Investigation: Our team will investigate the charge. This may involve contacting the merchant for clarification.
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Temporary Credit: In some cases, we may issue a temporary credit to your account while the dispute is resolved.
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Resolution: We'll update you within 30 days with the final outcome.
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